Customer Service Representative (Travel Account, No Exp Required) - Cebu

We are looking for Call Center Agents to join a fast growing account in Cebu. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and chat Resolve customer issues and complaints with a focus on first-call resolution Maintain accurate and comprehensive records of customer interactions Collaborate with team members to improve customer service processes Provide product and service information to assist customers with their needs Proactively identify opportunities to enhance the customer experience Meet or exceed individual and team performance targets Requirements College Graduate with or without BPO experience OR 2nd year completed with at least 6 months of BPO experience Must be conversant in both spoken and written English Amenable to work fully on-site in Cebu City Amenable to work on shifting schedule Can start ASAP Benefits Free HMO Free Dependents 20% Night Differential Program Incentives Please note that this is contingent to the final company or account you'll be profiled to.