Customer Service Representative - MAKATI

We are looking for customer-oriented and highly motivated Customer Service Representatives to join our team. In this role, you will assist customers by handling inquiries, resolving concerns, processing requests, and providing accurate information across various customer service channels. You will ensure every interaction is handled professionally while maintaining quality service, compliance with company policies, and customer satisfaction.

As a Customer Service Representative, you will manage account inquiries, billing concerns, payments, order updates, service requests, account maintenance, and other customer-related concerns. You will accurately document customer interactions, navigate multiple systems, and provide timely resolutions while meeting individual and team performance goals.

Requirements

High School Graduate, Senior High School Graduate, or College Graduate At least 6 months of BPO/customer service experience Excellent communication and customer service skills Strong problem-solving and interpersonal skills Basic computer navigation and multitasking skills Strong attention to detail and ability to follow processes Willing to work onsite in ONE Makati Willing to work on shifting schedules, including weekends, holidays, and night shifts if required