Job description
GENERAL DESCRIPTION To handling patients at counter whether for enquiry or hospitalization. JOB DESCRIPTION Responsible to enter charges related to the patient’s treatment. Responsible to check with other services and to ensure that all charges have been properly taken up before patient is discharged. To check and ensure that billing is done accurately.
To attend to patient’s query regarding the bill/charges. Responsible to generate patient’s bill and to collect all payments. To reconfirm all Guarantee Letters, validity period, coverage limit. To arrange the agreement of deferred payment after approval from authorized personnel. To prepare daily collection report and ensure collections tally with the repo rt.
Responsible for the safety of the collections. OTHER RESPONSIBILITIES To participate actively in any other new service that is introduced by the organization. Comply with Company Policies, Health and Safety Policies. Ensure conformance to all policies and procedures of ISO 900:2015, ISO14001:2015, OHSAS 18001:2015 , HALAL, Malaysian Hospital Accreditation Standards.
Ensure adherence to Standard Service Practice (SPP) at all times . Ensure adherence to related legal requirement. Provide processes that support patients and family rights during care regardless of age, race, language, religion a nd social status. Adopt and practices that Patient Safety Goals as safety improvement measures recommend by World Alliance for Patient Safety ( 2008).
REQUIREMENTS
Minimum: SPM/ Diploma. E xperience Required : Minimum: Preferably 1 years relevant working experience. PERSONAL ATTRIBUTES Knowledgeable, flexible, good communication skill , ability to maintain good relationships with all levels of staff , productive, ability to produce accurate and thorough quality of work, resilient/ resourceful under pressure, display confidence, positive thinker, high discipline, cooperative , responsible, reliable, dependable, good leadership, high integrity.