askng.it | Guest Communication for Hotels jobs and careers

About askng.it | Guest Communication for Hotels

askng.it (former Lacoly) is a guest communication platform built for hotels and hospitality businesses. We help properties connect with guests through WhatsApp, SMS, and the messaging channels they already use daily. No apps to download, no friction, just simple, direct communication that guests actually respond to. Everything flows into one unified inbox. WhatsApp messages, SMS, Instagram DMs, emails, even OTA conversations, all in one place. Your team stops switching between tabs and starts having real conversations. Our platform handles the repetitive stuff automatically. Questions about WiFi passwords, breakfast times, check-out procedures? Answered instantly, around the clock. When something needs a human touch, it gets routed to the right person with full context. Beyond messaging, we've built tools that drive real results: digital check-in forms that guests complete before arrival, payment links sent via WhatsApp, room upgrade offers that convert, and digital keys delivered straight to phones. We work with hotels, resorts, hostels, and vacation rentals mostly across Europe, the UK, South Africa and South America. From independent boutique properties to hotel groups, the platform scales with you. The results speak for themselves. 98% of WhatsApp messages get opened. Most of our clients see routine queries drop by 80%. Guests get faster answers, staff get their time back. We started in 2018 with a simple idea: guest communication should be effortless. Loved by guests for its convenience, valued by teams for the time it saves. Based in the Netherlands. Serving hospitality businesses worldwide. askng.it