Australian Customer Experience Professionals Association (ACXPA) jobs and careers

About Australian Customer Experience Professionals Association (ACXPA)

ACXPA is an independent, practitioner-led organisation helping raise the standard of customer service and experience worldwide — across contact centres, digital, and in-person interactions.  Founded in Australia and built by people who have led, run, and transformed real service operations, ACXPA exists to improve customer outcomes through credibility, independence, and what works in practice. Customers don’t experience organisations in channels — they experience outcomes. That’s why ACXPA focuses on the real drivers of service performance, wherever customer service is delivered. We support professionals and organisations working across: • Customer experience and service leadership • Contact centre and service operations • Workforce planning, quality, and complaints • Digital, assisted, and frontline service environments Through ACXPA, members gain access to: • Independent standards and benchmarking programs • Practical tools, frameworks, and maturity assessments • Practitioner-led roundtables, events, and site tours • Self-paced and live training built for real operations • A trusted network of CX and service professionals Everything we publish and deliver is vendor-independent, practitioner-led, and grounded in real operational experience. No sales pitches. No theory for theory’s sake. Just practical insight that helps organisations deliver better customer service and experience. 🔗 Learn more: https://acxpa.com.au