Booked by PSP jobs and careers

About Booked by PSP

Booked by PSP is a results-driven virtual call center and customer service partner purpose-built for home service businesses. We help our clients never miss a call—turning every caller into a scheduled appointment, dispatched job, or satisfied customer. Combining 24/7 live call answering, live chat scheduling, outbound outreach, and professional CSR support, our team acts as an extension of your business so you can focus on what you do best. Our CSRs aren’t just support agents—they’re PSP-trained and certified, adept at delivering your brand’s voice with consistency, empathy, and commercial success. We partner with businesses across the United States and Canada to handle after-hours and overflow calls, manage follow-ups, schedule maintenance and estimates, and improve customer engagement. We’re committed to elevated customer experiences and measurable impact—with fast answer times, high conversation rates, and deep integration into platforms like ServiceTitan. Whether you need dedicated CSR coverage, quality reporting, or proactive text and call campaigns to re-engage clients, Booked by PSP is your partner for growth and operational excellence. Mission: To empower home service companies to deliver world-class customer care, book more business, and scale operations without compromising responsiveness. Vision: A future where no customer call is lost, every interaction feels personal, and every business has the support to thrive.