Customer Success for Growth LLC jobs and careers

About Customer Success for Growth LLC

In the shift from traditional SaaS to AI services, customer success becomes a proactive, strategic driver of customer value. We help transforming SaaS and AI service providers build customer success organizations that anticipate customer needs and maximize the potential of intelligent applications. With 45+ years of combined experience, Thomas Jones and Paul Coughlin provide the leadership and expertise to guide your success. With multiple packaged offerings, CSFG can help you with: - How best to engage your customers for retention/growth - Document the customer lifecycle/journey - Create/modify the onboarding process for success - Define key customer engagement points during the lifecycle - Implement customer feedback process including NPS/custom surveys - Create/modify customer self service documentation - Customer segmentation best practices - Organization structure and compensation best practices - CSM hiring and onboarding for success - Develop appropriate KPIs that align with the business goals - AI strategy and implementation - Customer Success tool selection and implementation oversight - Customer Advisory board creation and process - Executive and key business partner buy-in Please do not hesitate to reach out to us for more information. Best, CSFG