ECCA | European Customer Contact Alliance jobs and careers

About ECCA | European Customer Contact Alliance

Celebrating excellence and sharing best practice in customer contact across Europe. This is a community of contact centre leaders supported by national associations all looking to advance customer and employee experiences for the benefit of society. It’s flagship event is the celebration of excellence at the European Contact Centre & Customer Service Awards, which has been recognising contact centre and customer service operations since 1999. The winners of these awards share their stories through The Exchange, a three-day virtual event. Association Partners benefit from giving their members the opportunity visit Sites of Excellence (award-winning customer contact operations) across Europe and working together on key strategic initiatives.