European Customer Consultancy (ECC) jobs and careers

About European Customer Consultancy (ECC)

70% of transformations fail. Not because the strategy was wrong - but because the organisation wasn't built to carry it. Since 2017, ECC has worked with enterprises, government entities, and VC-backed companies to redesign the operating model - the people, processes, leadership focus, and technology - around what customers actually need. . The result is transformation that lands, sticks, and compounds value over time. What this looks like in practice: -Diagnosing where your operating model is misaligned with customer and business needs -Designing customer centricity strategy, roadmaps, and governance that earn cross-functional ownership -Building the internal capabilities and culture that make change stick at all levels -Coaching teams to sustain improvement independently -Supporting VC-backed companies to resolve operating model debt before it shows up in churn or margin Our clients achieve: -Customer centricity programmes that earn genuine cross-functional ownership. -Operational excellence that works beyond siloes. -Cultural shifts where frontline teams move from compliance to accountability. -Operating models that don't collapse under the pressure of change, growth or regulation. Why clients choose ECC: -We have done this work inside organisations - we're not advising from the outside -We are independent and tech-agnostic: we redesign around your customers, not around a product sale -We work in regulated, complex environments - financial services, pharma, government - where generic frameworks break -We build internal capability so clients don't stay dependent on us If your organisation is growing faster than its operating model can handle - or your transformation efforts are launching but not landing - that's the conversation we're built for.