Exei - AI Agents for Customer Service & Engagement Automation jobs and careers

About Exei - AI Agents for Customer Service & Engagement Automation

Exei is an 𝐀𝐈 𝐚𝐠𝐞𝐧𝐭 𝐭𝐨 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐞 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 & 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭 for consumer internet brands across multiple channels. It delivers context-aware, real-time support and recommends relevant products and services while engaging customers to drive lead capture, ticket resolution, & other customer-facing workflows. This enables businesses to resolve queries, drive conversions, & deliver personalized experiences at scale. 𝗞𝗲𝘆 𝗖𝗮𝗽𝗮𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀 ⇒ Boost Sales & Revenue Growth • Personalized recommendations based on user requirements, behavior, & context • Conversational lead capture through interactive engagement • Automated outbound campaigns via WhatsApp and voice, triggered by events or manual workflows • AI-driven upselling & cross-selling during active customer conversations ⇒ End-to-End Customer Support Automation • Automated service ticket creation & escalation from conversations • Real-time actions via APIs (order tracking, cancellations, refunds, account updates, etc.) • 24/7 appointment scheduling & booking automation • Intelligent handoff to human agents for complex or high-value interactions • Full conversation context transfer, eliminating zero repetition for customers ⇒ Omnichannel Conversational Experience • Omnichannel presence across web, WhatsApp, phone, social & in-app interfaces • Seamless switching between 𝐕𝐨𝐢𝐜𝐞 & 𝐓𝐞𝐱𝐭 interactions based on user preference, with adaptive tone & accent • Context-aware conversations ⇒ Actionable Intelligence Layer • Insights on customer intent, sentiment, & engagement patterns • Analytics on engagement funnels, drop-offs, & conversation outcomes • Continuous optimization signals for sales & support performance 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐬 ⇒ Multilingual Intelligence: Supports 80+ languages for global customer engagement ⇒ Unified Knowledge Layer: Trained on websites, documents & APIs ⇒ Voice-Native Conversations: Natural speech-based interactions for call & voice