FP Customer Journey Consulting jobs and careers

About FP Customer Journey Consulting

PROJECT MANAGEMENT TRAINING & CONSULTING FOR RETAIL | AUTOMOTIVE Key Focus Areas & Expertise: - Process optimization - Development and delivery of training programs - Showroom design and architectural integration - Audits and quality management I support companies in achieving their retail and showroom objectives – efficiently, brand-consistently, and sustainably. As an external project manager, I take full responsibility for the end-to-end management of transformation projects: from strategic planning and design through to execution and on-site quality assurance. I coordinate internal stakeholders and retail managers, as well as external partners – including architects, technical planners, and suppliers such as furniture manufacturers – ensuring seamless processes, clear communication, and adherence to brand standards, timelines, and budgets. Through regular site visits and close collaboration with all parties, I ensure that each project brings the brand experience to life at the point of sale. As the project lead for the showroom transformation of a premium automotive manufacturer across 12 countries in Central, Southern, and Eastern Europe, I was responsible for planning, managing, and executing over 150 locations. My focus was on translating the brand strategy into retail showroom concepts – consistently, efficiently, and to the highest quality standards. To embed change sustainably, I develop tailored training programs based on the defined concept and processes. Through interactive sessions, I activate employees, build buy-in, and remove uncertainty before go-live. To secure long-term impact, I offer regular quality audits and continuous improvement loops. Your Journey. My Commitment.