GlobalCX Innovations Inc. jobs and careers

About GlobalCX Innovations Inc.

GlobalCX Innovations Inc. helps enterprises deliver effortless customer experiences by testing and optimizing the AI systems behind every interaction—IVRs, voicebots, chatbots, and the platforms that connect them. Founded in 1999, we combine deep QA expertise with AI-powered tooling to raise containment, cut handle time, and protect brand reputation across voice and digital channels. How we’re different: • We test the systems—not your customers. Our approach improves CX quality without accessing real customer conversations. • Proven at scale across telecom, financial services, insurance, healthcare, and enterprise tech. • Partnerships with the leading providers of enterprise SaaS testing, optimization, and monitoring solutions accelerate time-to-value and governance. What we do: • End-to-end testing and optimization for Conversational AI (Google Dialogflow/DFCX, Amazon Lex, and more) • NLP analytics and intent audits to improve precision, recall, and reduce intent confusion • Conversational flow and regression testing to prevent breakage release-over-release • GenAI/LLM quality, safety, and factuality testing • Telephony and CX assurance including global number testing and call path monitoring Impact: • Higher bot containment and customer satisfaction • Lower live-agent costs and rework • Faster, safer releases with measurable ROI GlobalCX Innovations partners with QA, UAT, Ops, and Digital teams to turn complex CX stacks into reliable, high-performing experiences. Let’s raise the bar for your customers—every channel, every release.achieve mission critical goals – Increase efficiency, lower costs while building strong customer relationships.