Kinsugi Labs jobs and careers

About Kinsugi Labs

Most AI transformations fail because they're treated as technical problems when they're fundamentally human ones. Consultants deliver strategies and roadmaps, then leave right when the hard work begins — navigating resistance, preserving institutional knowledge, and helping people discover how their expertise becomes more valuable alongside AI, not obsolete because of it. Kinsugi Labs stays in the room for the messy middle. We help organizations integrate AI by starting where most transformation efforts fail: the human layer. We surface what people actually believe, map how work really happens, and co-design workflows with the people who use them, and help team members plan for AI. We work with mid-market organizations ($50M–$500M) across many industries. Our clients share a common profile: active AI investment with visible friction, leadership that recognizes the human challenge, and a culture that values people as assets rather than costs to optimize. The Kinsugi Flow: 01 Tuning — Listen until the system tells the truth. Surface friction, fear, and misalignment before introducing technology. 02 Resonance — Co-design workflows. Run live experiments. Let momentum build from lived proof. 03 Amplification — Stabilize what's working. Evolve roles. Build internal capability so transformation doesn't depend on us. Founded by John Adcock (25+ years in people strategy and organizational transformation) and Ben Cachila (25 years of operational leadership and cultural architecture). Together, we've spent careers proving the same thing: the biggest differentiator in performance isn't technology — it's culture. Austin, TX | kinsugilabs.com