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About Merchanto

Chargebacks cost merchants more than money. Additional fees, operational overhead, damaged processor relationships, and at scale, the real risk of losing a merchant account entirely. Merchanto is a SaaS platform for chargeback prevention and dispute management, built for online businesses processing card payments at scale. As an official Visa and Mastercard partner, Merchanto connects merchants directly into card network infrastructure, enabling near-real-time data exchange with over 97% of issuers worldwide. The platform operates across three solutions: Prevent: Visa Order Insight and Mastercard Consumer Clarity deliver full transaction context at the moment of dispute, eliminating "I don't recognize this charge" cases before they escalate. Resolve: Visa RDR\CDRN, and Mastercard Alerts enable automated dispute resolution before formal escalation, protecting chargeback ratios and merchant account standing. Inform: TC40 and SAFE report integrations surface fraud signals and dispute trends early, turning reactive firefighting into proactive risk management. Chargebacks don't have to be a cost of doing business.