Ombudsman Telecom / Le Médiateur des Télécoms jobs and careers

About Ombudsman Telecom / Le Médiateur des Télécoms

The Office of the Ombudsman for Telecommunications is competent for the whole telecommunication sector. Every user of a telecommunication service can contact the Ombudsman for free if they encounter a problem with their telecommunication service provider. Luc Tuerlinckx is currently the Dutch-speaking Ombudsman. Since 1 April 2022 David Wiame has been appointed as the French-speaking Ombudsman. The Office of the Ombudsman for Telecommunications operates completely independent of the telecommunications companies. Within the limits of its powers, the Ombudsman’s Office does not take instructions from any authority. The Office of the Ombudsman for Telecommunications is a recognized qualified entity, relating to the book XVI of the Code of Economic Law and has been set up alongside the Belgian Institute for Postal Services and Telecommunications Only written complaints are accepted. However, the customer may contact the Ombudsman’s Office verbally in order to gain accurate information about his or her interests. The Office of the Ombudsman for Telecommunications has the following statutory duties: - to mediate in order to facilitate an amicable settlement of disputes between telecommunications companies and end users; - examine a request from any end user, claiming to be the victim of malicious use of an electronic communications network or service for information about the identity and address of the callers concerned. The Ombudsman’s Office will agree to the request if the facts appear to be accurate and the request relates to precise dates.