About parcelLab
At parcelLab, we help leading retailers turn post-purchase moments into experiences customers remember and come back for. Our platform is used by iconic brands like John Lewis, AllSaints, Yeti, SharkNinja, and IKEA to power post-checkout communication, drive retention, and build long-term loyalty. We unify every touchpoint, from customer conversion and order tracking to delivery, returns, and engagement, into one seamless ecosystem. We are a motivated, diverse, and international team made up of over 25 different nationalities.