ReviewElf jobs and careers

About ReviewElf

Service industry has a big problem: customers are served by unhappy employees. Only 21% of employees are truly engaged, annual employee turnover is over 60%, and replacing a single employee costs around three monthly salaries. On the other hand customers are willing to spend up to 15% more when they receive good service and 80 % rank service quality as the most important factor for satisfaction. Current tools and systems haven’t solved this problem effectively. We’re here to change that. We’ve built an employee gamification platform that resonates with Gen Z and Gen Y employees, gives them the sense of appreciation they need, make them proud and seen while making customer feedback part of their daily daily rhythm. Our base case shows a 15x ROI, assuming a 10% increase in employee retention and a 2% increase in customer conversion rates and basket size, all from a single solution you can start piloting in a couple of weeks.