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About Skene

Customer Success is broken. It doesn’t scale — and every SaaS company knows it. A €30M ARR company told us they’re under pressure to improve retention. Their options? Hire 15 more CS managers for over €1M a year — or use tools that don’t actually understand their product, just create more tasks. Skene is an AI-driven, outcome-first customer success platform with agents that truly understand your product. Instead of aggregating analytics, our agents analyze your codebase to learn how your software actually works — enabling them to act intelligently, automate customer success, and drive measurable results. The first lifecycle to be automated is onboarding, because onboarding defines retention. Our goal: help SaaS companies deliver value faster, reduce churn, and scale without scaling headcount.