TDA AI Consulting jobs and careers

About TDA AI Consulting

AI infrastructure consultancy for Australian businesses. We deploy voice AI systems and workflow automation that reduce operational costs while scaling customer-facing operations. ➳ For Enterprise Clients: We implement Set Sail AI platform for contact centres and customer service operations. Set Sail powers customer service for SHEIN, MTR Corporation, and L'Oreal across APAC. Deployments include transport information centres achieving 38% reduction in repeat calls, healthcare inquiry systems with appointment booking and triage, retail customer service with 31% AHT reduction, and multilingual support across English, Cantonese, and Mandarin. Technology integrates with Genesys Cloud, Amazon Connect, and legacy IVR platforms. Typical results: 25%+ AHT reduction, 100% call coverage, 90% fewer manual errors, ROI within 2-3 months. ➳ For SMB Clients: Custom AI infrastructure built on n8n workflows and integrated systems. We automate repetitive operations so businesses can focus on customers and growth rather than administrative tasks. Solutions include voice agents handling inbound calls, appointment booking, and customer inquiries; customer support automation across email and messaging channels; sales follow-up sequences and lead qualification; and workflow automation connecting existing business tools. Target Industries: Enterprise BPOs, transport operators, healthcare networks, universities, retail chains, professional services, e-commerce businesses, property management, and any Australian business with high-volume repetitive operations. Implementation: ‣ Fixed-price proof of concept delivered in 14 days ‣ 30-day performance guarantee with defined KPIs ‣ Australian-based team ‣ Complimentary 48-hour operational audit showing exact time and cost savings We build practical AI infrastructure that generates measurable ROI, not experimental technology that sits unused. Contact: [email protected]