The HR Lobby jobs and careers

About The HR Lobby

Welcome to The HR Lobby! I am Cristina, an Expert Consultant, HR Leader & Service Behavior Trainer, helping guest-facing businesses spot service gaps, train clear behaviors, and lock them into everyday execution. How can WE work together: 1. THE FOUNDATION Human Resources Consulting Projects Before you can focus on the guest, I help you get your team in order. > Recruitment & Onboarding > Training & Development > Performance Review > Employee Engagement & Employee Relations > Mass Recruiting & Onboarding for pre-opening hotels 2. THE BEHAVIOR Service Behaviors Coaching & Training Most service training fails because it focuses on what to do, rather than how to think. > Mystery Client Audits & Online Reviews Analysis > Personalized Service Behaviors Workshops > Reinforcement Actions & Rehearsal Plans GOALS: > Increase your TripAdvisor and Booking.com review scores > Reduce guest complaints and service recovery situations > Increase upselling and revenue through better guest interaction > Strengthen your online reputation and guest loyalty 3. THE DISTINCTION Guest Experience Projects The 1% that justifies the premium! I take your current service habits and strip away the unnecessary to reveal the exceptional. > Design the guest journey > Build and use a simple Guest Preferences system > Train teams to notice, predict, and surprise > Brainstorm personalized actions to WOW your guests > Spot the WOWportunities! WHO do I work with: > Hotels, boutique hotels, and resorts seeking consistency without losing character > Short-term rental owners, managers & hosts, who want profitable guest experiences > HORECA businesses (restaurants, cafés, bars) that refuse to be average > Hospitality-inspired businesses (clinics, beauty & wellness, retail) aiming to upgrade how service actually feels DM me to get started! Or visit www.thehrlobby.com for more details.