Total.Care jobs and careers

About Total.Care

Total.Care provides the high-performance, omnichannel contact center technology healthcare organizations need to manage and route every patient interaction. We transform fragmented, outdated phone systems into a unified platform that drives efficiency, ensures compliance, and lays the foundation for superior patient service. Our Core Focus: Closing the loop on care. Seamless communication for a connected patient journey. A Unified Technology Foundation for Healthcare: Our cloud-based platform is the engine that manages all inbound and outbound patient traffic: - Voice (ACD/IVR): Intelligent routing, queue management, and real-time dashboards for optimizing agent performance and reducing patient hold times. - Omnichannel Inbox: Unifying secure phone, email, fax, text, chat and social messaging communication within a single, compliant agent interface. - Third-Party Integration: Designed for deep integration with your critical and specialized systems. Total.Care provides the technology infrastructure. You deliver the connected care.