Call Center Agent (Bilingual English and Spanish Preferred)

JOB TITLE: Call Center Agent DEPARTMENT: Justice. Tech REPORTS TO: Call Center Team Lead SUPERVISORY RESPONSIBILITIES: None JOB LOCATION: Sulphur Springs, TX TRAVEL: None ESSENTIAL DUTIES & RESPONSIBILITIES: Making and/or receiving calls from defendants Provide guidance to defendants on payment options for delinquent cases Maintain record of defendants on payment plans with GHS Process return mail and mark as bad address in GHS system Skip tracing for good address and phone numbers as scheduled/needed Assist with morning mail and afternoon mail duties as needed Assist with weekly mailer as needed Assist Call Center Supervisor and Operations Manager with office tasks as needed MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): High School Diploma Basic computer knowledge and keyboarding skills Basic math skills Ability to troubleshoot minor issues Ability to use reasoning and deduction to locate accurate information Must be able to maintain focus and be self-motivated PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE): Computer experience preferred Bilingual preferred but not required