Receptionist

Job Summary

The Practice Support Assistant/Receptionist is responsible for front desk operations in a medical office, including answering phones, greeting patients, scheduling, registration, insurance verification, collecting payments, medical record management, and providing general administrative support. This role requires a professional demeanor, strong organizational skills, and a commitment to providing excellent customer service in a clinical environment.

Key Responsibilities

Greet patients and visitors; provide excellent customer service. Answer telephones, take messages, route calls, and provide information per service standards. Register patients and confirm demographic and insurance information. Determine co-payments and collect payments (current and past due). Schedule and coordinate patient appointments, tests, and referrals.

Maintain patient medical records and ensure confidentiality of all health information. Enter charges and payments accurately into the practice management system. Perform general clerical duties including copying, filing, faxing, sorting mail, and ordering supplies. Prepare and retrieve patient files and perform patient check-in.

Format, type, and proofread correspondence and reports. Maintain provider schedules (appointments, meetings, cancellations, add-ons). Prepare and verify daily deposit and complete deposit verification forms. Maintain a clean and safe work environment and report any equipment malfunctions. Participate in special projects and complete tasks as assigned by management.

Stay current with required training and department-specific education. Demonstrate hospital safety and infection control practices. Ensure respectful and professional interactions with patients, families, staff, and coworkers.

Qualifications

Education

High School Diploma or GED required. Experience: 3–6 months of related experience required; prior medical office experience and familiarity with insurance highly preferred. Skills & Competencies: Keyboarding and computer skills Prior experience with EMR/EHR systems (preferred) Accurate filing and strong organizational skills Excellent verbal and written communication skills Professional demeanor and strong customer service orientation Ability to prioritize tasks and manage time effectively Excellent basic math skills Proficient with basic office equipment (copiers, fax machines, etc.)

Ability to maintain strict confidentiality and demonstrate integrity Team-oriented and able to work effectively with others Physical Requirements: Regular walking, standing, stooping, bending, and sitting Some light lifting Ability to work in a fast-paced office environment Preferred Qualifications: Experience handling insurance verification and co-pay collection Familiarity with scheduling software and EHR platforms Demonstrated ability to manage a multi-line phone system Salary $14 - $19 per hour