VIP Service Representative

Summary Under the direction of the Player Development Manager, the VIP Service Representative is responsible for assisting with the administrative duties of the department. This position will provide administrative and analytical support for Player Development by creating schedules, reports and analyses. The VIP Service Representative will monitor the budget for comps and expenses in addition to analyzing the overall success or failure of player development events and promotions.

It is the responsibility of VIP Service Representative to service all inbound and outbound casino guests seeking assistance with property information, comp availability, casino credit, show tickets, room reservations, special events, etc. Duties/Responsibilities Collaborates with analysts to produce casino host production report.

Collaborates with CRM Specialists to monitor host productivity. Works with Guest Services to ensure high-end players are enrolled into the players club. Assists in developing, planning, and executing events and promotions. Submits daily, weekly, monthly, bi-annual or annual reports to Player Development Management, as requested.

Assists with data entry for the department, as needed. Oversees the administration of the Player Development department. Arrange accommodations including room reservations, limo transportation, restaurant reservations and entertainment reservations for all qualified casino guests. Assist casino host, VIP and other Department with information regarding casino guest Enters and manages all VIP requests and reservations; communicates to designated personnel for escort and delivery of amenities.

Coordinates transportation for patrons from the casino and to off-site events and activities. Receives in-bound calls in response to various mailings and invitations. Books Slot Tournament reservations, Direct Marketing Packages, etc. Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record.

Perform special projects and other responsibilities, tasks, or duties as requested.

Education

/ Qualifications Must be 21 years of age, or older. High School Diploma or GED equivalent, required. Minimum one (1) year experience in guest service environment required. Intermediate proficiency in Microsoft Office (Word and Excel) preferred. Must be detail oriented with the ability to multi-task. Any combination of education, experience and training that provides the required knowledge, skills and abilities.

Must be able to provide evidence of eligibility to work in the United States of America. Certificates, licenses and registration Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license. Required to submit to and obtain negative results on all drug and/or alcohol testing. Soboba Casino Resort Benefits Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms.

Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following: 401k Plan Basic Life Insurance (employer paid) with the option to purchase Supplemental Life Insurance Medical available to employees at a significantly reduced cost.

Dental & Vision paid for the employee. Employee Assistance Program Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs) Paid Time Off Soboba Casino Resort Team Member Recognition including, but not limited to: Reward and Recognition Program (Quarterly, and Annually) Team member Incentives Discounted Team member meal DISCLAIMER: The information contained in this job description is intended to describe the general nature and level of work performed by Team Members within this classification.

It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, working conditions, or physical requirements associated with the position. Management reserves the right to modify, add, or remove duties and responsibilities as business needs dictate. The omission of specific statements regarding physical demands or work environment conditions does not exclude them from being required to perform the essential functions of the job.