Job description
Workster is partnering with a leading international customer experience provider to recruit a French-speaking Travel Advisor for a dynamic Lisbon-based team. In this role, you’ll deliver high-quality travel support and personalised service to French-speaking customers, handling bookings, enquiries and modifications while promoting relevant travel products and creating memorable travel experiences.
Your Role
Provide exceptional customer service in French for inbound and outbound enquiries across phone, email and chat Assist customers with flight, hotel, transfer and package bookings, including changes, cancellations and special requests Advise customers on travel requirements, visas, insurance and destination information to ensure smooth travel experiences Identify opportunities to upsell or cross-sell ancillary services such as upgrades, seat selection and travel insurance Manage booking systems and third-party supplier platforms accurately and efficiently Handle complex itineraries and resolve service issues or disruptions with professionalism and empathy Keep customer records and booking notes up to date in the CRM and reservation systems Work closely with internal teams and external partners to ensure timely fulfilment and service recovery when needed Meet individual and team KPIs for quality, efficiency and customer satisfaction Your Qualifications Native or C2 level French (spoken and written) English at B2 level or higher At least 1–2 years’ experience in travel customer service, reservations or a related role is preferred Strong communication and interpersonal skills with a customer-first mindset Ability to work accurately under pressure and manage multiple enquiries simultaneously Familiarity with GDS or online booking tools is an advantage Problem-solving skills and the ability to handle service disruptions calmly Comfortable using CRM and reservation systems; proficient with standard office software Eligible to work in Portugal and able to commute to the Lisbon office as required The Offer Full-time position with fixed weekday working hours Hybrid work model following training and probation (partial work from home based on performance) Competitive salary with performance-based bonus opportunities Welcome bonus during the first year Private health and life insurance from day one (including dental and vision where applicable) Daily meal allowance via prepaid card Access to corporate gym facilities and wellbeing initiatives Stable international project with clear progression and internal mobility opportunities