Niemann Harvest Market SCO Attendant

SUMMARY The responsibilities of the SCO Attendant include supervising the self-checkouts, assisting customer in processing orders, including cashiering and loss prevention. The SCO Attendant also responds to complaints with genuine concern, learns about our Producers and Makers and assist the Customer Service Manager in creating a positive store atmosphere for customers and a positive working environment for Associates while fostering the Niemann Harvest Market culture.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Delivers superior guest service and ensure absolute customer satisfaction Learns and uses the three E’s: Engagement, Educate, Empowerment Learns and uses the GUEST program Greet Customers. Be sincere Use a smile. Project a friendly manner Engage the customer in casual conversation Show respect toward customers purchases Thank them Maintains customer satisfaction by providing solutions to concerns Assists in performing product scanning and processing of customer's orders in an accurate, efficient, and prompt manner.

Ensures proper handling of all forms of tender and coupons. Performs fixed activities as assigned by supervisor Directs customer traffic. Assists with any pricing issue. Assists with stocking merchandise around the checkout area Assists with register maintenance, cleaning and replenishing supplies Follows all store and department policies and procedures.

Follows safety policies and procedures Other duties as assigned by supervisor KEY ATTRIBUTES Passion/purpose Foodie/farmer Thirst for knowledge/curious/inquisitive People enthusiast/outgoing Genuine Good communicator/desire to share Trendy/fun Honest Techie Ability to multi-task People/Communication skills Integrity Money handling skills SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED) LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.

Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers and associates. MATHEMATICAL SKILLS Basic math concepts (addition, subtraction, division, multiplication). CERTIFICATES, LICENSES, REGISTRATIONS There is no required certificates, licenses, or registrations RECOMMENDED EQUIPMENT Slip resistant shoes with closed toe and heel Ladder Stepladder Uniform per store policy PHYSICAL DEMANDS Regularly (Over 2/3 of the time) Stand Walk Use hands to finger, handle, or feel Reach with hands and arms Stoop Kneel Crouch Communicate with associates and customers Lift and/or move up to 15 pounds Frequently (Between 1/3 to 2/3 of the time) Lift and/or move up to 25 pounds Occasionally (Less than 1/3 of the time) Sit Climb Balance Overhead lifting Crawl Smell Lift and/or move up to 50 pounds Vision Close Distance Peripheral Depth perception Ability to adjust focus Ability to distinguish colors WORK ENVIRONMENT Occasionally Risk of electrical shock Outdoor weather conditions from exterior doors Noise Level Moderate PAY RANGE (depends on industry experience) Min.

Wage up to $18/hour (IL Locations Only) Starting pay will be based on experience, internal equity, and scope of responsibility.

BENEFITS

(eligibility based on full-time/part-time status) Medical, Dental, and Vision Insurance Flexible Spending Accounts (Medical and Dependent Care) Life Insurance Voluntary Benefits Paid Time Off Retirement Plans Employee Assistance Program **Niemann Foods Management retains the discretion to add to or change the position requirements at any time.

** Position requirements may vary by store location