Call Center Representative - Medical

Job Details: Job Location: Southfield

• Southfield, MI, Salary Range: $16.50 - $18.50, Job Summary: As a Patient Communications Team Member (PCT), you will often be the first team member to interact with our patients. You have the primary position, in our Perfect Patient Journey model, which will determine the patient’s experience with our practice. Patient Communication Team Members are the liaison between our practice and its established and new patients. Computer experience and data entry accuracy are essential. The ideal candidate must be attentive and have the ability to work efficiently in a high-volume work environment.

Duties and Responsibilities

Schedule patients appointments Manage a high volume of inbound and outbound calls in a timely and professional manner. Follow communication “scripts” when handling various patient needs. Identify patients’ needs, clarify information, and troubleshoot patient inquiries. Build sustainable relationships and engage patients by being patient and thorough.

Maintain records of all conversations in Call Center Database in an understandable manner. This job requires on-site presence and cannot be performed remotely.

Qualifications

Requirements

Team Player Helpful, caring, responsive and positive demeanor Medical Terminology, Preferred Strong telephone communication, Required Strong verbal communication, Required Active listening Attention to detail Ability to multi-task Effective time management Compassion for helping people Previous experience in a Patient support role, Preferred Patient focused Adaptability to different personality types Ability to use two monitors & computer Efficiently use Microsoft 365 This job requires on-site presence and cannot be performed remotely.