Global Operations Specialist

Responsibilities

Service Confirmation : Secure confirmations of services for FIT (Fully Independent Traveler) and Group Divisions teams to facilitate tour selling processes for global destinations. Supplier Communication : Communicate daily with global suppliers to obtain confirmations of travel itineraries, including hotel accommodations, transportation, sightseeing tours, car rentals, airline reservations, and rail ticketing.

Special Requests and Inquiries : Assist with special requests and address inquiries from both internal teams and external clients regarding travel arrangements and services. Document Distribution : Distribute travel documents to clients, ensuring accurate and timely delivery of itineraries, tickets, and other relevant information.

Quality Control and Review : Conduct thorough quality control and detailed review of trip operations to ensure the accuracy and integrity of the information provided to suppliers and travelers. Cross-Department Collaboration : Work in liaison with other departments, including Accounting, Air Department, and Sales, to ensure smooth operations and accurate information exchange.

Problem Resolution : Address and resolve any issues or discrepancies that arise during the booking and confirmation process, ensuring customer satisfaction and seamless travel experiences.

Requirements

Education

A high school diploma or equivalent is required; a bachelor's degree in a related field such as Tourism, Hospitality, or Business is preferred. Experience : Prior experience in travel operations, customer service, or a related field is required. Experience working with global suppliers and managing travel arrangements is highly desirable.

Communication Skills : Strong written and verbal communication skills to interact with suppliers, clients, and internal teams effectively. Attention to Detail : Excellent attention to detail to ensure accuracy in travel itineraries and other travel-related information. Problem-Solving Skills : Ability to identify, analyze, and resolve issues that may arise during the tour selling and confirmation process.

Organizational Skills : Strong organizational and multitasking skills to manage multiple tasks and deadlines efficiently. Technology Proficiency : Proficiency with common office software (e.g., Microsoft Office) and travel-related systems or databases. Teamwork : Ability to work collaboratively with other departments and teams.

Flexibility : Willingness to adapt to changing requirements and work in a fast-paced environment.