Restaurant Call Center Supervisor

Restaurant Call Center Supervisor We are seeking a highly motivated and experienced Restaurant Call Center Supervisor to join our team. The ideal candidate will have a passion for customer service and experience managing a team in a fast-paced environment.

Responsibilities

Manage a team of call center representatives to ensure excellent customer service Monitor call center metrics and provide feedback to team members to improve performance Develop and implement call center policies and procedures Train new call center representatives and provide ongoing training to existing team members Resolve customer complaints and issues in a timely and professional manner Collaborate with other departments to ensure customer satisfaction Ensure compliance with all company policies and procedures Requirements: High school diploma or equivalent Minimum of 2 years of experience in a call center supervisory role or equivalent Excellent communication and interpersonal skills Strong leadership and team management skills Ability to work in a fast-paced environment and handle multiple tasks simultaneously Proficient in Microsoft Office and call center software Flexible schedule, including evenings and weekends Required skills: Strong communication and listening skills Friendly and professional phone presence Ability to multitask in a fast-paced environment Attention to detail when entering orders Restaurant experience Basic computer and restaurant POS system skills Problem-solving and conflict resolution skills Exceptional customer service skills Preferred Qualifications: Experience with restaurant POS systems (such as Toast POS) Knowledge of restaurant operations or food service Bilingual skills are a plus, but not required.

Work Location: In-Person