Director Of Housekeeping

Job Details: Salary Range: Undisclosed, Position Overview Accept 24-hour/day, 7-day/week responsibility for planning, organizing, developing, directing and evaluating housekeeping and laundry services throughout the facility. Ensure the maintenance of a clean, sanitary, and orderly facility within budgetary guidelines.

Qualifications:  Follow written and oral directions and work independently.  Some previous institutional experience with housekeeping/laundry preferred.  Demonstrate creative initiative and mature judgment in making competent decisions.  Sincere desire to work with elders and others who have a limited capacity for self-care.

 Work with and provide care to individuals of a wide range of personality types and maturity levels.  Mental and physical capacity to perform the essential job functions with or without reasonable accommodations.  Consistently maintain courteous, empathetic, and professional attitude.  Communicate and comprehend orally and in writing to effectively receive and share information as necessary to perform job duties.

 Maintain a professional appearance at all times.  Transportation accessible to enable flexibility of work schedule. Principal Duties and Responsibilities  Assure Resident safety at all times.  Willing to address each Resident by his/her preferred name as well as learn and abide by Residents’ Rights, rules and regulations.

 Commitment to work well with other staff avoiding petty conflicts that disrupt a productive work environment. Does not participate in facility gossip and rumors.  Follows proper techniques, and trains others, in the use of chemicals and potentially hazardous materials in the workplace and ensures that established infection control and universal precaution practices are maintained when performing housekeeping and laundry procedures.

 Hires, trains and schedules housekeeping and laundry staff to achieve and maintain a clean, sanitary and orderly facility at all times.  Accept change in a positive and productive manner.  Commute to and from work on a regular, dependable basis.  Maintain and distribute adequate supplies to avoid interruption of workflow and operates within established budget.

 Performs cleaning services with a priority on Resident rooms and common areas.  Emphasize safety by adequate training in proper use and control of supplies and equipment, infection control, policies and procedures, effective positioning of wet floor signs, and constant awareness of hazardous conditions.  Report any situations or individuals not in compliance with Residents’ Rights to the Executive Director or Director of Nursing.

 Maintain confidentiality of all activities, persons, and records.  Maintain environmental services in compliance with current state and federal regulations as well as facility/consultant policies, procedures and budget.  Ascertain that special safety precautions are taken during routine tasks to avoid accidents.  Ensure infection control policies and procedures are followed routinely with emphasis on Universal Precautions.

 Assure implementation of safeguards for the care, storage and use of supplies and equipment.  Ensure that all housekeeping/laundry employees respond to fire/disaster drills or emergencies according to current policies and procedures.  Perform ongoing monitoring of all environmental services for maintenance of optimal quality control.

 Maintain updated departmental policies, procedures and job performance standards.  Ascertain that all Resident areas are cleaned according to established policies and procedures, methods and schedules.  Maintain floor maintenance as scheduled.  Establish pest control schedule.  Complete routine inspections of facility for sanitation, order, safety and employee performance to ensure high quality environmental service.

 Assist new Residents to settle in room by having the room clean and ready for occupancy and assist with unpacking and labeling of personal clothing as needed.  Demonstrate tact, patience, and a cheerful disposition when dealing with Residents, family members and visitors.  Respecting their privacy, knock before entering Residents’ room and wait to be invited in.

 Do not interrupt Resident unnecessarily.  Maintain isolation procedures as ordered by following disease specific isolation techniques as posted on Resident’s door.  Adhere to labeling of infected linen and contaminated waste, as per regulations.  Ensure adequate cleaning of contaminated items.  Meet deadlines in preparation of timecards for payroll.

 Assist in preparation and implementation of effective budget.  Implements mechanisms for inventory control by checking incoming orders with accompanying invoices.  Advise Executive Director about required staffing and qualifications to meet departmental needs.  Prepare comprehensive schedules to ensure timely attention to service areas.

 Supervise departmental employees effectively.  Show fair and equitable treatment, confidentiality, self-determination, individuality, privacy, property, Civil Right, and right to file a complaint.  Initiates disciplinary action when warranted.  Regular attendance, interaction with employees, and provide important and valuable service for the facility’s Residents is an integral requirement for this position to accomplish the work.

In order to accomplish this, it is imperative for the person filling this position to be present and accessible to staff, Residents and Residents’ family members during normal business hours, and as needed for emergencies, unless a business related matter require the employee to be off the premises.  Review all department accident/incident reports for accuracy and completeness and forward to Human Resources Clerk within the established deadlines.

 Resident preferences are followed when providing care and service.  Maintain Resident privacy, values and right for decision making.  Immediately notify supervisor and Executive Director for any injury, illness, or if develop a condition, that might impact the aptitude to perform job functions. Ancillary Duties and Responsibilities  Perform duties in compliance with established policies and procedures.

 Note changes in Resident’s condition and report immediately to charge nurse or Director of Nursing.  Establish and maintain positive rapport with administration, interdepartmental personnel, volunteers, Residents, visitors and outside agency representatives.  Maintain a professional and cooperative attitude at all times.

 Coordinates cleaning assignment to avoid conflict with special events.  Verbalizes support of facility management, staff and consultant staff.  Participate in employee health and safety programs.  Monitors workflow procedures and techniques to ensure adherence to safety and infection control policies and procedure.

 Enforce consistent use of proper body mechanics.  Standardize work methods.  Consider physical layout when making employee work assignments.  Encourage employee teamwork.  Serve as a role model in the work setting.  Adhere to dress code, practice good personal grooming, demonstrate competent and mature coping mechanisms and demonstrate a progressive attitude regarding implementation of necessary changes.

 Respond expediently to requests for housekeeping/laundry services assistance.  Receptive to constructive feedback from co-workers and supervisor.  Secure department during off-duty hours.  Attend seminars, continuing education classes, workshops, etc. and implements resulting ideas to enhance job performance.  Read current professional literature and participate in professional organizations and networking opportunities.

 Remain alert to health safety standards by reporting expediently to his/her Executive Director suspected unsafe conditions and responds according to policies and procedures during fire/disaster drills and emergencies.  Know the duties and tasks of all housekeeping/laundry positions and comfortably and accurately perform them.

 Establish annual objectives by achieving at least two (2) objectives related to job in a twelve-month period and setting personal goals for self-fulfillment.  Maintain open communication with employees to receive and resolve work-related problems.  Perform quality assurance reviews at least quarterly.  Organize department for optimal efficiency by maintaining adequate reference materials to enable employees to maintain quality environmental service.

 Allow Resident, family and visitors to verbalize complaints or dissatisfaction and report to appropriate department head.  Document and report complaints and follow-up to Executive Director.  Be responsive to suggestions from Residents about improvements needed in housekeeping and laundry services.  Route necessary reports to Executive Director within established deadlines.

 Keep current records, which accurately reflect department expenditures.  Compare products for best quality and economy.  Legally and safely operate automotive equipment.  Adhere to and comply with any applicable facility insurance guidelines to enable coverage under the policy.  Accepts additional assignments within scope of training, education or experience that may be assigned from time to time by the Executive Director.

Resident Rights  Maintain the confidentiality of all Resident care information including protected health information. Report known or suspected incidents of unauthorized disclosure of such information.  Ensure that the Resident’s rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights, including the right to wage complaints, are well established and maintained at all times.

 Review Resident complaints and grievances and make written reports of action taken. Discuss such actions with Resident and family as appropriate. Safety and Sanitation  Ensure that you and all facility personnel, Residents, visitors, etc., follow established safety regulations, to include fire protection/prevention, smoking regulations, infection control, etc.

 Ensure that the building and grounds are maintained in a clean, safe, and sanitary manner as well as in good working order by reporting all concerns to the Executive Director.  Ensure that you and all facility personnel follow established regulations governing the use of labels and SDSs for hazardous chemicals.  Ensure that facility procedure manuals identify safety precautions and equipment to use when performing tasks that could cause bodily injury or exposure to a hazardous chemical or infectious waste.

 Ensure that you and all facility personnel follow established ergonomics policies and procedures to prevent self-injury.  Ensure that you and all facility personnel performing tasks that involve potential exposure to blood, body fluids, or hazardous chemicals are appropriately trained prior to performing such tasks.

WORKING ENVIRONMENT: All statements addressed in the "Working Hours," "Environment" and "Physical/Sensory Demands" sections below are applicable to all jobs maintained by the employer. Working Hours: The employee will  Be employed on a full-time basis. May be subject to change after employment.  Work unusual hours as necessary and as required.

 Be expected and required to adhere to policies and procedures regarding attendance. Environment: The employee will  Work in a well-lighted, heated or air-conditioned, ventilated area, unless otherwise noted.  Be subject to frequent interruptions.  At times be subjected to falls, cuts, bruises, caustic substances, infectious diseases and odors.

 At times be subjected to hostile and emotionally upset family members and Residents.  Be expected to work cooperatively with others.  Be expected to handle multiple tasks effectively and organize work efficiently.  Be expected to show courtesy to co-workers, Residents, families and others with whom contact is made while on the job.

 Be expected to maintain a professional attitude and good relations with co-workers.  Be economical and careful with use of supplies and equipment.  Adhere to established policies and procedures including safety regulations to ensure that quality Resident care is maintained at all times. Physical/Sensory Demands: The employee must  Often walk for long periods or long distances within the building, or sit, stand and walk intermittently.

 Frequently carry up to 50 pounds and move up to 75 pounds.  Occasionally squat, bend/stoop, push/pull, climb, reach above shoulder level, crouch, kneel, balance, carry and move up to 75 pounds.  Perform repetitive hand and foot action with or without reasonable accommodation.  Communicate information and ideas orally and in writing, and in a manner that others will understand.

 Listen to and understand information and ideas presented through spoken words and sentences.  Read and understand information and ideas presented in writing.  Respond to and assist with emergency procedures, including evacuation of Residents from the building.  Hear, with or without the aid of mechanical devices, adequately enough to respond to soft, verbal communications and instructions and answering of telephone.

 Read and see, with or without the aid of mechanical devices, and respond to and/or interpret written material or instructions.  Be free of all communicable diseases and agree to testing of same, under which federal and/or state regulations would prevent you from working at this facility. Risk Classification All employees performing within this job classification are at high risk of exposure to blood/body fluids or potentially infectious waste when performing certain tasks within the job requirements.