Computer Support Technician

Respond to customer inquiries via phone, email, and in-person regarding technical problems with their computer. Diagnose and resolve technical problems, including hardware and software issues. Install, configure, and upgrade computer hardware and software systems. Provide technical support and training to customers on the use of computer software and hardware.

Document all technical support issues and solutions in a ticketing system for tracking purposes. Stay up-to-date with the latest industry developments and technologies. Performs other duties as assigned.