NOC / ICT Operator

NOC Operators support 24x7x365 frontline operations by performing monitoring, event triage, Tier-1 troubleshooting, and escalations across client, network, satellite, cloud, and data center environments.

Key Responsibilities

Monitor client's operations 24x7 using approved tools across network, servers, storage, satellite/RF, data center facilities, security devices, public cloud (Azure/AWS), Microsoft 365, and application platforms Perform event handling, alert monitoring, and alarm triage Deliver Tier-1 troubleshooting in accordance with approved SOPs Escalate incidents to Supervisors, Managers, Tier-2 teams, or external providers as required Support incident, major incident, and security incident management processes Carry out routine operational tasks, system checks, and verifications Maintain accurate incident records within UN ITSM / CRM systems Contribute to shift reports, incident reporting, and change-related updates Ensure smooth shift handover with a mandatory 15-minute overlap Mandatory Skills & Qualifications Minimum 1 year of experience in NOC / ICT Operations ITIL Foundation (v3 or ITIL 4. Cisco CCNA English proficiency: CEFR B2+ Willingness to work 24x7 rotational shifts on-site