Security Officer

The Security Officer protects the safety and security of guests, team members, and hotel property while delivering warm, professional hospitality. This role patrols the hotel and grounds, responds to incidents and emergencies, enforces hotel policies, and serves as a visible, approachable presence that helps every guest feel safe and welcome.

Essential Duties and Responsibilities

Safety and patrol Conduct regular foot patrols of guest floors, public areas, back-of-house, parking areas, and building exterior, documenting each round. Monitor CCTV cameras, alarm panels, and access control systems, and respond promptly to alarms and suspicious activity. Secure doors, gates, storage areas, and restricted spaces, and report safety hazards or maintenance issues to Engineering.

Control key and key-card access, and maintain accurate key logs. Incident and emergency response Respond to guest and team member calls, disturbances, noise complaints, and medical situations, de-escalating conflict calmly and professionally. Act as a first responder in emergencies such as fire alarms, medical events, power outages, and evacuations, following the hotel's emergency procedures.

Coordinate with police, fire, and EMS as needed, and escort first responders on property. Write clear, accurate, and timely incident reports, and preserve evidence and video footage when required. Guest service Greet guests warmly and provide directions, assistance, and escorts when requested. Assist the Front Office with room entry verifications, lockouts, and guest identification in line with hotel policy.

Handle lost-and-found items according to hotel procedures. Protect guest privacy and handle all information with discretion. Policy and compliance Enforce hotel policies on occupancy, smoking, pool and fitness center rules, parking, and unauthorized persons. Support banquet and event security, including crowd control and alcohol-policy enforcement at functions.

Participate in fire, life safety, and emergency drills, and inspect fire extinguishers, exits, and life-safety equipment. Follow brand standards and management company policies, and complete all required safety training. Perform other duties as assigned by management. Hourly Pay: $21.50 Physical Requirements (In-Office Role) Ability to work in a standard office environment.

Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day) Occasional standing and walking throughout the workday. Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment. Ability to communicate effectively verbally and in writing.

Occasionally required to stand, walk, bend, reach, or carry items. Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies). Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles). Ability to hear and participate in conversations and meetings, use phone and/or headset Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.