Complex Rehab Coordinator

Job Details: Job Location: Blackburn's Corporate

• Tarentum, PA, Salary Range: Undisclosed, Job Category: Health Care, Blackburn's Physicians Pharmacy, Inc. | Tarentum, PA Full-Time | Monday–Friday | Daytime Schedule Help Coordinate Care That Changes Lives At Blackburn's Physicians Pharmacy, Inc., our Complex Rehabilitation team helps individuals receive specialized mobility and seating equipment designed to improve independence, comfort, and quality of life. We are seeking an organized, compassionate, and detail-oriented Complex Rehab Coordinator to join our Tarentum team. This position is ideal for someone who enjoys working with patients, healthcare professionals, insurance providers, and internal teams while managing the many details required to move a complex rehabilitation equipment order from referral through delivery. As a Complex Rehab Coordinator, you will serve as an important connection between the patient, clinical team, referral source, insurance carrier, and Blackburn’s staff to help ensure each order progresses accurately and efficiently. What You’ll Do Coordinate patient accounts and complex rehabilitation equipment orders from intake through completion. Serve as a primary point of contact for patients, caregivers, referral sources, clinicians, and healthcare providers. Gather and review patient demographics, insurance information, prescriptions, medical documentation, and other required information. Verify insurance coverage and assist with authorization and approval requirements. Communicate with physician offices, therapists, insurers, and other parties to obtain documentation needed to support medical necessity. Schedule appointments, evaluations, deliveries, and other patient-related services as needed. Monitor outstanding documentation and authorizations and follow up regularly to keep orders moving forward. Prepare and review delivery documentation to ensure required paperwork is complete and accurate. Maintain clear and thorough documentation of patient accounts, communications, and order status. Work closely with Assistive Technology Professionals, clinical staff, customer service, billing, and other departments to resolve issues and coordinate patient needs. Communicate order updates and next steps clearly and professionally to patients and referral sources. Identify delays, missing information, or other barriers and take appropriate steps to help resolve them. Assist with training, knowledge sharing, and process improvement initiatives within the Complex Rehab team. Follow company policies and applicable healthcare, privacy, documentation, and regulatory requirements. What We’re Looking For Strong organizational skills and the ability to manage multiple patient accounts and priorities at the same time. Excellent written and verbal communication skills. A patient-focused and professional approach to customer service. Strong attention to detail and accuracy when reviewing documentation and entering information. Ability to follow an order through multiple steps and consistently follow up on outstanding items. Comfortable communicating with patients, physician offices, therapists, insurance companies, and internal departments. Strong problem-solving skills and the ability to work through delays or incomplete information. Ability to work independently while contributing to a collaborative team environment. Comfortable learning insurance requirements, medical terminology, and complex rehabilitation processes. Previous experience in healthcare, durable medical equipment, insurance verification, prior authorization, medical billing, patient coordination, or a related field is preferred. Grow Your Knowledge in Complex Rehabilitation This position provides the opportunity to develop specialized knowledge in an area of healthcare that directly impacts patient independence and mobility. Team members will gain exposure to: Complex rehabilitation technology and mobility equipment Insurance verification and authorization requirements Medical documentation and medical necessity Patient and caregiver communication Coordination with therapists and healthcare providers Durable medical equipment processes Healthcare compliance and documentation standards Why Join Blackburn's? Meaningful work: Help coordinate equipment and services that can significantly improve a patient’s independence and daily life. Professional growth: Build valuable experience in healthcare, insurance, patient coordination, and complex rehabilitation. Team environment: Work alongside experienced clinical, technical, customer service, and administrative professionals. Variety: Manage different patient needs, insurance requirements, providers, and equipment situations throughout the day. Established healthcare organization: Build your career with a company that has been serving patients and communities since 1936. If you are organized, compassionate, proactive, and enjoy helping people navigate detailed healthcare processes, we encourage you to apply and become part of the Blackburn's Complex Rehab team in Tarentum. Blackburn's Physicians Pharmacy, Inc. is an Equal Opportunity Employer committed to providing equal employment opportunities to all qualified applicants and employees.

Qualifications

1-3 years of experience in the home and durable medical industry required Medicare/Medicaid experience required High School Diploma or Technical Degree required (college coursework or degree preferred) Strong organizational and communication skills Ability to manage multiple tasks and meet deadlines in a fast-paced environment Proficiency in Microsoft Office, Outlook, and internet-based applications Familiarity with medical terminology, anatomy, or rehab services is a plus Customer-focused mindset with strong problem-solving skills and attention to detail