E-Commerce Associate

Description Communicate and follow up with customers via our Customer Relationship Management platform (Gorgias), email, and phone. Locate and ship store products for online orders. Resolve shipping issues and discrepancies. Conduct cycle counts and update inventory on our Shopify account as needed. Organize fabric swatches program to provide customers with the appropriate samples.

Eager to work on site and actively engage with customers and other team members. Must be able to provide support to additional departments (e.g. assisting during our quarterly inventory counts or with light administrative work). Assist customers with purchases at Showroom and Outlet store locations. Finalize transactions with Shopify POS devices.

Must familiarize themselves with our entire inventory, including fabrics, colors, products, sizes. Maintain a clean and orderly environment in the store and at their work station. Handle in-store and online returns and exchanges per company policy. Serve as the primary point of contact for inbound client inquiries, professionally assisting callers and directing them to the appropriate Sales Associate.

Welcome and acknowledge all clients entering the Matteo X or Matteo showroom, ensuring a professional and positive customer experience. Provide support to clients in the showroom, as well as through phone and email communication, as needed. Assist with quote preparation, order entry, and ongoing order management to ensure accurate and timely processing.

WORK HOURS : Monday to Friday from 9:30 AM to 6:00 PM Some Weekends Required Requirements Excellent computer skills and phone etiquette Must be comfortable in a customer-facing environment Strong organizational skills and attention to detail Must be a team player and willing to wear multiple hats Prior related-industry experience strongly preferred Quick learner/Prior experience with the following software: Ship.

Station, Shopify, Gorgias Knowledge of Spanish a plus