Operations Manager (FM)

Summary The Facilities Management (FM) Operations Manager is responsible for leading and overseeing the day-to-day operations of Facilities Management services across assigned sites or portfolios.

Key Responsibilities

Oversee and manage day-to-day facilities operations, ensuring service delivery meets contractual requirements, KPIs, and operational standards. Lead and supervise a team of technical staff, supervisors, and service personnel to support daily operations and maintenance activities. Manage both Hard and Soft Facilities Management services to ensure building functionality, operational efficiency, and service excellence.

Oversee the operation and maintenance of building M&E systems, including electrical, ACMV, plumbing, fire protection systems, pumps, and Building Management Systems (BMS). Review contractors' method statements, risk assessments, and work schedules to ensure compliance with safety, statutory, and operational requirements.

Plan, monitor, and supervise preventive and corrective maintenance programmes, including ad-hoc repairs, emergency rectification, and improvement works. Coordinate with contractors, specialist vendors, and licensed professionals for maintenance activities, statutory inspections, and technical works. Monitor contractor performance to ensure compliance with quality standards, safety regulations, service levels, and contractual obligations.

Liaise with clients, agency representatives, and stakeholders through site meetings, progress updates, and operational reporting. Verify completion of works, review contractors' claims and invoices, and follow up on payment submissions and approvals. Maintain accurate maintenance records, inspection reports, service reports, and other operational documentation.

Ensure compliance with Workplace Safety & Health (WSH), statutory requirements, and company policies while driving continuous operational improvement. Job Requirements Diploma or Degree in Facilities Management, Mechanical, Electrical, Building Services, Engineering, or a related discipline. Minimum 5 years of relevant experience in Facilities Management, Building Operations, or Property Management, with supervisory experience.

Strong knowledge of Hard and Soft Facilities Management services and building M&E systems, including Electrical, ACMV, Plumbing & Sanitary, Fire Protection Systems, Pumps, and BMS. Experience in managing preventive and corrective maintenance programmes, contractor performance, and statutory compliance. Good understanding of Workplace Safety & Health (WSH), Fire Safety regulations, and relevant statutory requirements.

Experience in contract administration, vendor management, KPI/SLA monitoring, and budget control is preferred. Strong leadership, communication, stakeholder management, and problem-solving skills. Able to work independently, manage multiple priorities, and work effectively in a fast-paced environment. Proficient in Microsoft Office applications; experience with CMMS/CAFM systems is an advantage.

Possession of relevant certifications such as Fire Safety Manager (FSM), SCEM, or WSH-related certifications will be an added advantage. We value equity, diversity and inclusion and are committed to creating a work environment where everyone feels a sense of belonging and is empowered to do their best. We recognise the importance of a diverse and inclusive workplace to drive innovation and shared learning across our growing global network.

Join us and be part of a culture where we rise together, deliver excellence, and expand what’s possible. At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!