Treatment Coordinator, Sales

Job Details: Job Location: Wright Dental

• Kentucky
• Cold Spring, KY, Position Type: Full Time, Salary Range: Undisclosed, Job Summary: Patient Consult/Implant Coordinator The Treatment Coordinator’s role is integral to practice success and is considered a sales position. The TC will be responsible for ensuring patients receive a correct treatment plan as diagnosed by the doctor, provide financial alternatives, assist the patient in removing any barriers to treatment, and assisting the doctor with closing the patient’s case. Duties/Responsibilities: Maintain a high understanding of the practice’s lead-to-sales process. Nurture leads and opportunities as defined by the lead to sales process training. Partner with Marketing Manager on marketing campaigns and follow up on targeted leads from campaigns. Assist with content creation for marketing platforms as requested (patient testimonials) Present (or compliment the doctor’s presentation) of comprehensive plan to patients from the consult or initial examination. Provide financial alternatives and assist with 3rd party financing. Coordinate patient’s care, necessary appointments, and team member hand offs. Track case acceptance, money collected and report daily/weekly. Track and follow up with all patients who have unscheduled treatment. Use practice management and other pertinent software accurately, by entering correct data into systems to ensure patient’s care is precisely documented. Maintain individual and practice statistics (KPI-Key Practice Indicators) as assigned. Perform other duties as required. Required Skills/Abilities: Excellent written and verbal communication skills Superior interpersonal and customer service skills Has empathy for others and high emotional intelligence Is self-motivated and driven Has a professional and confident demeanor Maintains excellent organizational skills Adaptable and open to learn Education and Experience Highschool diploma required, higher education preferred. 2+ years of prior sales experience 3+ years in customer service or related field Healthcare experience preferred, but not required Fluent in English required and Spanish as second language is a plus. Physical Requirements Ability to withstand prolonged periods of sitting at a desk, using a phone, and working at a computer. Ability to move within the office as needed for meetings, access office equipment, and escort patients to treatment areas. Ability to lift to 0-15 pounds if necessary. Company Benefits Comprehensive benefit package including competitive wages, health insurance, 401K, PTO accrual, and paid holidays. Qualifications: