Assistant Guest Services Manager

The Assistant Guest Services Manager supports front desk and guest relations operations by leading the guest services team, resolving guest issues, coordinating with hotel departments, and delivering personalized, high-touch service that ensures a seamless and elevated guest experience in a luxury lifestyle hotel. This role oversees day-to-day guest relations activities, supports front desk operations, manages guest requests and concerns, and helps ensure all guest interactions reflect the Santa Monica Proper Hotel's service standards.