Patient Services Representative / Medical Assistant

Description Rediscover Purpose with ADVENT At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.

• Now Hiring: Patient Services Representative / Medical Assistant Locations: Green Bay (with occasional assistance at our Appleton clinic as needed) As a Medical Assistant / Patient Services Representative, you will play a vital role in ensuring our patients feel supported and cared for from their very first visit through every step of their journey. What You’ll Do as a Medical Assistant / Patient Services Representative: Play a key role in delivering exceptional hands-on care while supporting a positive, team-oriented clinic environment Ensure a smooth and seamless patient experience throughout the day Collaborate closely with clinical staff to support quality care Room patients and accurately document medical history and vitals in the EMR Assist in procedures with Physicians Safety and sanitation of rooms and equipment Welcome patients warmly and assist with scheduling needs Schedule appointments and manage patient flow for a smooth clinic experience Answer incoming calls and provide overflow support to the call center as needed Open and close the clinic following established protocols Ensure proper documentation, process payments, and support daily clinic operations Order medical supplies and pharmaceuticals as needed Onboard and train new staff Provide support to our market clinics as needed What You Bring: Previous experience in a medical or healthcare setting preferred Medical Assistant certification preferred or minimum of 1 year experience Strong time management skills and the ability to multitask effectively Experience working with performance-based goals or metrics A customer-first mindset and excellent communication skills Tech-savvy with experience in Microsoft Office and Electronic Health Records High attention to detail and accuracy A problem-solver who thrives in a fast-paced environment A positive, team-oriented attitude and strong work ethic Valid driver license Why Choose ADVENT: 16+ days PTO (prorated first year) + paid holidays Health, dental, and vision coverage with employer-paid HRA 401k match & life insurance A culture that values solutions and encourages growth Convenient Monday-Friday schedule, Enjoy weekends and evenings for yourself! This is a full-time 32-40 hr/week flex position Monday, Tuesday, Thursday & Friday: 6:30 AM–5:00 PM Explore more at: ADVENT Careers Website