Lead Case Manager GWGL

The Lead Case Manager serves as lead resource for Workforce Case Managers. Provides guidance on case management practices, participant case note documentation, job readiness assessments, departmental operational processes, coverage questions, and routine problem solving. RESPONSIBILITY LEVEL: Implements strategies to achieve the goals for the organization and employment support and training for Goodwill Workforce Development program participants and trainees. Sustains policies, procedures and programs. Typically works on projects and tasks that span 3 – 12 months.