【2027 Campus Recruitment】Customer Care Explorer - Aftersales

Your key responsibilities will include:

• Handling and following up on customer inquiries and cases, including outstanding and overdue cases
• Taking ownership of complex and escalated customer cases from start to resolution
• Ensuring proactive, professional, and transparent communication with our customers
• Working closely with and supporting our XPENG agents and workshops across Denmark, including in challenging customer situations
• Coordinating cases with Technical Support, Warranty, Parts, and other internal teams
• Ensuring structured case management and proper documentation
• Identifying recurring issues, sharing customer insights, and contributing to improvements in our processes and customer journey
• Supporting our continued focus on customer satisfaction and NPS

Basic Requirements

• Recent graduates with a full-time bachelor’s degree or higher (any major; preference given to Marketing, Business Administration, Foreign Languages, or related fields).
• Proficiency in Danish and English communication; preference given to candidates with overseas study or exchange experience. Competency Requirements
• Strong service mindset and communication skills; experience in roles involving interpersonal interaction (e.g., volunteering or part-time jobs) during university.
• Ability to handle pressure and manage emotions effectively; capable of properly addressing unexpected situations or complex issues.
• Conscientious and organized; able to manage multiple tasks simultaneously and meet deadlines.
• Basic business acumen; able to balance customer service with business objectives.
• Team-oriented; preference given to candidates with cross-departmental or cross-team collaboration experience. Skill Requirements
• Proficiency in Microsoft Office; basic understanding of or willingness to learn CRM or ticketing systems.
• Curiosity about technology and strong learning agility; willingness to proactively acquire product knowledge and understand business processes.
• Basic data organization and analysis skills; ability to identify issues through data.

Preferred Qualifications

• Internship experience in customer service, after-sales support, retail, or related fields.