Patient Experience Coordinator

Job Details: Job Location: J4K UC Rexburg

• Rexburg, ID, Position Type: Part Time, Salary Range: $14.00 - $16.00Hourly, Travel Percentage: Up to 10%, Just 4 Kids Urgent Care is seeking a Medical Receptionist to provide a remarkable patient experience. The receptionist occupies the front desk in the clinic, assists patients in need, oversees the lobby area and maintains Just 4 Kids' authenticity to ensure that the patient experience is warm, welcoming, and timely.

Essential Duties

Provide exceptional guardian and patient encounters. Determine the priority of patients’ needs based on the severity of their symptoms. Obtain necessary insurance information to add/update patient account(s) in electronic medical records system. Keep patients informed of their account information, balance, and status.

Answer telephone calls, record and deliver messages for other staff members. Perform various clerical duties such as copying/scanning forms, reports, patient info, etc. Collect payments, insurance co-pays, medicine charges, etc. Upon discharge, distribute patient records to proper departments or offices. Maintain a tidy, clean lobby and work area.

Maintain confidentiality with all patient information (HIPAA). Ensure a superior patient experience, by embracing the Just 4 Kids mission and values, and treating all with compassion and respect.

Qualifications

Must be 18 or older to apply. Preferred MA/CNA certification. High school diploma is required. Preferred previous clinical reception experience. Knowledge of the data processing equipment, personal computer, and other standard machines common to the business office. Prior experience working in electronic Medical Records Systems. Ability to train new and current staff members.