Job description
The Customer Experience Manager is responsible for overseeing all front-of-house and non-kitchen operations within the food hall. This role ensures a consistently high-quality guest experience by managing daily operations across grocery, cashier, and customer service functions while maintaining brand standards, regulatory compliance, and operational excellence.
The Customer Experience Manager leads hiring, training, scheduling, performance management, and quality assurance for all non-kitchen team members and serves as the primary point of accountability for customer satisfaction, presentation, and service execution throughout the food hall.