Operations Manager

DHL eCommerce UK is part of Evri Group, operating a dedicated premium parcel delivery network for businesses and consumers across the UK. With 55 depots and a dedicated van fleet, we connect retailers and businesses with their customers, specialising in deliveries that need extra care, security and flexibility. Our services include next-day delivery six days a week, with 48-hour delivery to Northern Ireland and the Highlands, timed delivery options, and secure handling of fragile and high-value parcels, supported by PIN and ID verification.

For business customers, we offer consolidated deliveries from multiple suppliers in one daily visit, consistent drivers who understand their sites, business-hours delivery and store-to-store services. Dedicated account management, specialist customer support and straightforward integrations help businesses of all sizes grow with us.

We’re investing in our infrastructure, technology and people to strengthen our network and improve the customer experience. Joining now means helping shape the next stage of an established premium delivery business, backed by the investment and capabilities of Evri Group. We welcome people who care about delivering excellent service and want to play a part in what comes next.

Operations Manager

• Belfast, Newtownabbey Monday to Friday | £38,000 - £40,000 per annum | 07:00 - 16:00 | 45 Hours per Week Lead Operations. Drive Performance. Deliver Excellence. Due to continued business growth, we are seeking an experienced Operations Manager to join our busy Belfast Evri Premium hub. This is an excellent opportunity for a driven operational leader to take ownership of a fast-paced parcel operation, leading teams to achieve exceptional service, performance, and customer satisfaction. Working closely with Service Partners, Shift Managers, and operational teams, you will be responsible for ensuring the safe, efficient, and effective day-to-day management of the site. You will play a key role in driving operational excellence, developing people, and delivering against KPIs and business objectives. What You'll Be Doing Leading the daily operation to ensure service and performance targets are achieved. Managing, coaching, and developing Shift Managers and operational teams. Driving a culture of accountability, engagement, and continuous improvement. Monitoring and delivering site KPIs, service standards, and compliance requirements. Planning and forecasting resource levels to meet operational demands. Reviewing productivity and cost performance to ensure operational efficiency. Conducting performance reviews and supporting employee development. Working collaboratively with Site and Area Management to achieve business goals. Maintaining the highest standards of health, safety, quality, and customer service.

What We're Looking For

Previous management experience within the parcel, logistics, or distribution industry. Proven experience leading and developing teams of 12+ employees. Strong operational planning, organisation, and decision-making skills. Experience analysing operational data and performance metrics. Good knowledge of warehouse and transport systems relevant to a parcel operation.

Excellent communication and people management skills. A proactive, hands-on approach with the ability to thrive in a fast-paced environment. Strong focus on achieving results while maintaining high service standards. Why Join Us? We are passionate about creating a workplace where people can thrive. Our success is built on individuals who bring energy, commitment, and a genuine desire to deliver excellent service every day.

We are looking for leaders who: Have the passion to make a difference. Work collaboratively and support those around them. Embrace a "Can Do" attitude. Strive to deliver "Right First Time" for every customer. Lead by example and inspire high performance. In return, we offer a competitive salary and a comprehensive benefits package designed to support your financial wellbeing, future security, health, and overall work-life balance.

If you're an experienced Operations Manager looking for your next challenge in a growing business, we'd love to hear from you. Apply today and help drive our Belfast operation forward. Everyone Belongs at Evri Group We're committed to creating an inclusive workplace where everyone feels valued, respected and able to succeed.

As a Disability Confident Committed Employer , a Silver-accredited Inclusive Employer , and through our partnership with Scope , we're working to make our workplace and recruitment process more accessible for everyone.We encourage candidates to request adjustments at any stage of the recruitment process and there are touchpoints through the application process to do so.

Every application is reviewed by a member of our Talent Acquisition team meaning that we don't use AI to screen candidates.At Evri Group, we're building an environment where everyone can be themselves and thrive.