IT Service Delivery Manager

We are seeking a strategic, and relationship-focused IT Service Delivery Manager to lead strategic technology services and operations for a client in Richmond, VA. This role builds executive and vendor relationships, develops technology roadmaps, conducts business reviews, and drives proactive planning that improves efficiency, security, and long-term business outcomes.

Employment Type: Direct Hire Location: Richmond, VA Work Arrangement: Onsite Key Responsibilities Conduct strategic business reviews with client leadership. Develop and manage technology roadmaps aligned with business goals. Identify technology and security risks and recommend solutions. Serve as a trusted advisor to executive stakeholders.

Collaborate with internal teams on solution design, projects, and client strategy. Support client onboarding and ongoing technology planning. Drive client satisfaction, retention, and growth opportunities.

Requirements

Bachelor’s degree in Information Technology or a related field preferred. 5+ years of experience working directly with stakeholders or clients on IT-related initiatives. Strong understanding of Microsoft Azure, Microsoft 365, Windows Server environments, virtualization, networking, and cybersecurity technologies. Experience developing strategic technology plans, roadmaps, and business recommendations.

Ability to communicate effectively with both technical and executive audiences. Strong consultative, relationship-building, presentation, and problem-solving skills. Experience identifying, managing, and supporting technology solution opportunities within existing client accounts. Ability to balance business objectives, security requirements, technical best practices, and budget considerations.

About Us

Endurance IT Services provides Managed IT Services, Cybersecurity Solutions, Network Infrastructure, and IT Consulting to help businesses stay secure, connected, and productive. We also offer IT Staffing for Direct-Hire, Contract-to-Hire, and Contract roles, as well as internal full-time positions. Some opportunities may not be exclusive and may evolve as we work with clients—but our mission remains consistent: helping candidates find the right job that aligns with their skills and career goals.