Customer Service Associate

TOV Furniture is a fast-growing furniture brand, and we’re looking for a friendly, reliable, and problem-solving individual to join our customer service team in Jamestown, North Carolina! No experience? No problem! If you have a great attitude, enjoy helping people, and are eager to learn, we’ll provide all the training you need.

What You’ll Do: Help customers via phone, email, and chat with product questions and order updates. Provide order status updates, make edits, and handle cancellation requests. Keep detailed records of customer interactions in our system. Work with warehouses and shipping partners to solve order-related issues. Send out fabric swatches to help customers with their purchases.

Provide weekly updates to customers waiting on backordered items. Most importantly, make sure every customer feels valued and taken care of. What We’re Looking For: ✅ No experience required! We’ll train someone with the right attitude. ✅ Basic computer skills – we work on computers all day! ✅ Strong communication skills – you’ll be chatting with customers a lot.

✅ Good organizational skills. ✅ A team player who works well with others. Perks & Benefits: ✨ Health Insurance ✨ Life Insurance ✨ 401K Match ✨ Paid Vacation Time ✨ Stocked Pantry