Customer Account Specialist

Polymer Concepts Technologies PBY, Inc. KRS Division dba Kaydon Ring & Seal (“KRS”) is responsible for Aerospace and Industrial applications. KRS has a customer portfolio that includes all major players in the Aerospace and Industrial industries. Our business is fully customer focused, with products specifically designed for an engine/airframe application and then produced in small quantities and small lots on highly flexible equipment.

Extreme product range fragmentation, complex product design, very high-quality standards and traceability requirements are the peculiarity of KRS. We are searching for a Customer Account Specialist to join our crew in Hanover, PA!

Job Summary

The Customer Account Specialist serves as the primary point of contact between customers, Sales, Operations, and other internal departments. This position is responsible for managing customer orders, coordinating delivery requirements, maintaining accurate customer information, and proactively communicating changes that may impact customer commitments.

The Customer Account Specialist plays a critical role in supporting customer satisfaction, maintaining orderbook accuracy, identifying potential delivery risks, and ensuring effective communication throughout the order fulfillment process. Essential Job Functions Follows and supports all the Company’s safety, quality and company policies.

Provide customer support as first point of contact for order status, quotations, shipping information, customer questions and concerns. Act as a liaison between customers, sales, and factory regarding new, current, and future requirements. Identify schedule risks. Review open orders on daily basis. Coordinate resolutions and inform the customer before problems escalate.

Manage customer orderbook and performs work in customer portal(s). Knowledge of international shipping and compliance. Process customer orders/changes in system according to established department policies and procedures, provide acknowledgements; enter and track orders. Build and maintain professional relationships with external and internal customers.

Assist finance with research and resolution of invoices as well as the processing of debits and credits. Follow established processes and procedures to ensure work accuracy. Manage customer concerns and returned goods. Provide pricing and delivery information. Additional Duties Complete other duties assigned by management.

Minimum Qualifications

HSD or GED. Minimum 2 years' experience of manufacturing experience in customer service role or supply chain. Proficiency in MS Office (especially Excel and Word). Ability to prioritize and manage multiple tasks effectively. Must be a U.S. Person due to ITAR Compliance.

Preferred Qualifications

Aerospace or other regulated manufacturing environments. Customer purchase orders, contractual requirements, and delivery schedules. ERP/MRP systems and manufacturing order management. Customer portals, forecasts, and orderbook reconciliation. Quality documentation, traceability, and customer-specific requirements. Export controlled information and applicable compliance procedures.

Knowledge, Skills, and Abilities Ability to effectively communicate with all levels of employees and customers. Time management proficiency. Problem solving mindset. Continuous improvement understanding to streamline and improve processes. Physical Requirements Ability to sit, stand, walk, and move throughout the facility for extended periods.

Ability to lift up to 35 pounds occasionally. Work Environment Regular on-site presence at Hanover, PA location. Work is performed in an office environment while supporting manufacturing environment. Export Control / ITAR Compliance Statement This position may require access to information and items subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR).

Access to such information is restricted to U.S. persons as defined under applicable law. Employment in this position is contingent upon the candidate’s ability to comply with U.S. export control requirements and, where applicable, the company’s ability to obtain any required authorization. Equal Employment Opportunity Statement Polymer Concepts Technologies is an equal opportunity employer and is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.

Benefits

Safe Harbor 401k Plan with Company match up to 3.5% Medical, dental, vision and voluntary benefits on the 1st of the month following hire date PTO Bonus eligible Company paid life insurance, short-term disability and long-term disability Temperature controlled work environment -- yes, even on the production floor! This job description is intended to describe the general nature and level of work being performed.

It is not intended to be an exhaustive list of all responsibilities, duties, or skills required. Employees may be required to perform other related duties as assigned, consistent with business needs.