Technical Assistance & Communication Manager

Job Title: Technical Assistance & Communication Manager

Grade: 24

Salary: $90,936-$109,747

The Research Foundation for Mental Hygiene is seeking a qualified candidate for a full-time Technical Assistance & Communications Manager position at the IPS Lab The specialist will lead training and technical assistance to support adoption of a data collection platform across participating sites in the state of California (no travel required).

The position includes developing role-specific training and user documentation, coordinating site onboarding, facilitating monthly webinars and open office hours, and providing consultations on data entry and platform use. The specialist will also contribute to platform development through user feedback, feature testing, and iterative improvements to user experience. The role requires independent management of concurrent activities and coordination with site staff, project leadership, and platform developers as implementation needs evolve.

Duties and Responsibilities:

• Develop and maintain role-specific training materials and user documentation covering data collection procedures and platform use.

• Deliver training and coordinate site onboarding, including assessing training needs, establishing schedules, and tracking completion.

• Facilitate monthly webinars and recurring open office hours; document questions and follow-up actions.

• Provide on-demand consultations on data entry, platform use, and site-specific workflows; track requests and their resolution.

• Identify implementation barriers with site staff, develop action plans, and monitor progress.

• Gather and summarize user feedback to inform platform development and improvements.

• Collaborate with the development team to document user requirements, test platform features, and track issues through resolution.

• Update training materials and documentation as platform features and procedures change.

• Independently maintain implementation work plans, track concurrent activities and deadlines, and communicate progress and issues requiring leadership input.

• Prepare regular summaries of onboarding progress, training participation, technical assistance needs, and user feedback.

Minimum Qualifications:

• Master's degree in psychology, public health, or a related field.

• At least (1) year of experience supporting implementation of electronic health records or other data collection platforms in behavioral health, foster care, or another healthcare setting.

• At least (1) year of experience coordinating multiple stakeholder groups and concurrent workflows.

• At least (2) years of experience with at least one behavioral health evidence-based practice, such as Individual Placement and Support, Coordinated Specialty Care, or Assertive Community Treatment. Experience may include clinical service delivery, training, technical assistance, or quality improvement.

Preferred Qualifications:

• At least (1) year of experience developing training materials and delivering training to support implementation of data collection systems.

• At least (2) years of experience providing platform implementation support or technical assistance across multiple service sites.

• At least (1) year of experience gathering user feedback and contributing to platform or workflow improvements.

• At least (1) year of experience supporting data quality monitoring or reporting in a healthcare or social service setting.

Work Location: 1051 Riverside Drive, New York, NY 10032

To Apply: Submit an application through our website at https://rfmh.applicantpro.com/jobs/ . Please note only applications submitted through our website will be considered.

The Mission of the Research Foundation for Mental Hygiene, Inc. (RFMH) is to promote the mental health of all New Yorkers, with a focus on providing hope and supporting recovery for adults with serious mental illness and children with serious emotional disturbances. Applicants with lived mental health experience are encouraged to apply. RFMH is deeply committed to supporting underserved individuals, organizations, and communities. To this end, RFMH is focused on implementing activities and initiatives to reduce disparities in access, quality, and treatment outcomes for underserved populations. A critical component of these efforts is ensuring that RFMH is a diverse and inclusive workplace where all employees' unique attributes and skills are valued and utilized to support the mission of the Agency. RFMH is an equal opportunity/affirmative action employer.

The Research Foundation is a private not-for-profit corporation and is not an agency or instrumentality of the State of New York. Employees of the Research Foundation are not state employees, do not participate in any state retirement system, and do not receive state fringe benefits. Excellent Benefits Package. Affirmative Action/Equal Opportunity Employer - Disabled/Veteran, 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a) compliant.