Case Manager Child & Family Services

Thank you for your interest in joining Door County Government! Door County is proud to be a premier place to live, work, and visit . We serve nearly 30,000 year-round residents and a vibrant seasonal population by providing essential services that support and protect the people, economy, and environment of the beautiful Door Peninsula.

Make a Difference for Children and Families The Door County Health & Human Services Child Protection & Youth Justice Division works to protect children, strengthen families, and support positive outcomes for youth. Through case management, family engagement, foster and kinship care, and collaboration with community partners, our team helps promote safety, stability, and well-being.

About the Opportunity We are seeking a Case Manager to join our Children and Families team, with a primary focus on foster care and kinship care coordination. In this role, you will help coordinate safe and stable placements for children and youth, support foster and kinship caregivers, and connect families with resources and services.

Additional responsibilities include Independent Living services, subsidized guardianship case management, family finding and engagement, and participation in regularly scheduled access/intake rotations. As part of a collaborative team, Case Managers are cross-trained to support other Child Protective Services (CPS) and Youth Justice (YJ) functions as needed, including participation in rotating on-call coverage.

If you are committed to supporting children and families and making a difference in your community, we encourage you to apply!

Job Summary

The individual in this position will be responsible for performing a variety of highly complex social work functions in a team environment. This position works with children, youth, and families involved in Child Protective Services (CPS) and/or Youth Justice (YJ). Primary roles may include one or more of the following:

• Access/Intake of child abuse or neglect reports,
• Juvenile Court Intake,
• Initial Assessment for Child Protective Service investigations,
• Ongoing Case Management,
• Foster Care/Kinship Care, including placement and caregiver support. Case Managers can be assigned any of the above as primary or secondary roles. Case Managers are cross trained to provide back-up coverage and balance workload between the various roles within the Children and Families Division as needed. This includes on-call coverage as part of a team rotation.

Essential Duties

& Responsibilities

1. Receives and processes reports of alleged child abuse or neglect, gathers detailed information from mandated and non-mandated reporters, and provides initial screening recommendations in a timely manner
2. Processes reports of law violations, delinquent behaviors, and truancy from law enforcement, schools, and parents. Following interviews with the youth, families, and victims, makes recommendations for case disposition and manage court processes.
3. Investigates and assesses alleged child maltreatment allegations by conducting initial assessments, developing protective plans when necessary, and initiating court interventions as needed while prioritizing kin and like-kin involvement in all cases whenever possible.
4. Provides ongoing case management, developing family-centered case or permanency plans, coordinating services, and monitoring compliance with legal and program requirements.
5. Maintains accurate, timely documentation in e. WiSACWIS, prepares reports and court documents compliant with federal, state, and local mandates.
6. Engages families using strength-based, trauma-informed practices to promote resilience, accountability, and permanency.
7. Utilizes Family Find practices to engage kin and like kin for children in or at risk of out of home care, and support foster/kinship licensing, recruitment, and retention.
8. Coordinates foster care, kinship care, and Independent Living Program requirements, including youth goal development, documentation, and participation in state ILP meetings.
9. Maintains post permanency supports by fulfilling subsidized guardianship requirements per Department of Children and Families guidelines.
10. Coordinates placement of children/youth in out-of-home care when necessary, ensuring compliance with safety standards and placement stability.
11. Provides on-call services during evenings, weekends, and holidays on a rotating basis.
12. Partners effectively with internal and external stakeholders to ensure coordinated care and service delivery.
13. Communicates and collaborates with tribal nations when Indian Child Welfare Act/Wisconsin Indian Child Welfare Act applies.
14. Participates in division-wide cross-training efforts to provide coverage and workload balance among service areas.
15. Conducts quality assurance through file reviews, documentation audits, timely data entry, and supports public records processes including redaction, background checks, and organized record management.
16. Adheres to all federal, state, county, and departmental policies governing confidentiality, information privacy, and security. Key Competencies & Skills

• Critical Thinking : Applies investigative techniques and knowledge of statutes (Chapters 48 and 938) to assess risk and recommend appropriate interventions.
• Communication : Delivers sensitive information clearly and professionally through reports, court testimony, and client interactions.
• Problem Solving : Designs creative service plans within statutory and policy frameworks to address complex family dynamics.
• Collaboration : Builds and sustains cooperative relationships with colleagues, families, and community partners.
• Technical Proficiency : Operates case management systems (e.g., e. WiSACWIS) and office software (Microsoft Office Suite, TCM, AS400) with accuracy and efficiency.
• Cultural Competence : Demonstrates respect for diverse cultural and socioeconomic backgrounds; promotes equity in service delivery.
• Ethical Practice : Adheres to social work ethics, confidentiality, and professional boundaries.
• Engagement : Maintains a family-focused, client-centered approach throughout case involvement. Required Education & Experience
• Bachelor’s degree in Social Work or a closely related field from an accredited college or university.
• Valid driver’s license.
• Proficiency with case management tools (e.g., e. WiSACWIS) and standard office software, or ability to learn through training.
• At least two years of experience in CPS, youth justice, foster care or related human services. Preferred Education & Experience
• Certification as a Social Worker (or higher level) with the State of Wisconsin Department of Safety and Professional Services. Physical & Work Environment Requirements Work is primarily performed in an office setting with frequent use of computers and telephones. The role requires remaining stationery for extended periods, occasional movement within the building, and occasional lifting of up to 10 pounds. Fieldwork, including home visits, is required and may involve exposure to hostile or emotionally charged environments. Workers must exercise vigilance in maintaining confidentiality and personal safety. Occasional evening, weekend, or holiday on-call duties are required. Driving to various sites within the county is necessary. Emergency Response Statement In an effort to provide for continuity of County government and to cope with the problems of the emergency, you may be required to work during a proclaimed state of emergency, consistent with Sec. 323.14, Wis. Stats. and County emergency management plans and programs. Equal Opportunity Statement Door County is an equal opportunity employer. We welcome and encourage applications from all qualified individuals, regardless of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status. Disclaimer The above is intended to describe the general content of the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. They may be subject to change at any time due to reasonable accommodation or other reasons. Questions About the Position or Hiring Process? Contact Door County Human Resources [email protected] Monday–Thursday: 7:00 a.m.–4:30 p.m. Friday: 7:00 a.m.–11:00 a.m. Application Information Applicants are encouraged to submit a cover letter highlighting their interest in the position and career goals. If you require a reasonable accommodation during any part of the application or selection process due to a disability, please notify Human Resources. What to Expect: Application Timeline Position is open until filled—apply today. Application materials may be reviewed as they are received. Selection Process Applicants may be evaluated through one or more of the following: Review of application materials Structured interview(s) Skills tests, assessments, work samples, or other job-related evaluation methods, as applicable Pre-Employment Requirements Final candidate(s) may be subject to job-related pre-employment requirements, which may include: Reference check(s) Background check Job-related pre-employment screening License, certification, or credential verification Compensation The starting rate of pay will be based on the selected candidate's qualifications, relevant experience, certifications, and demonstrated skills, consistent with the County's compensation plan. We are committed to equitable and competitive compensation practices, including consideration of internal equity. Thank you for your interest in this position. We look forward to reviewing your application.