Global Escalations Specialist, Member Experience (Singapore)

Help protect the Tinder ecosystem by preventing fraudulent activity, enforcing Terms of Service, and enhancing the overall member experience. Investigate, troubleshoot, and resolve complex and sensitive escalations related to Trust & Safety and member support. Review bug reports and application functionality issues, partnering with Engineering teams to facilitate resolution.

Gather and analyze user feedback related to new product launches and feature rollouts. Navigate high-pressure situations, ambiguous scenarios, and evolving policies with sound judgment and professionalism. Review and address sensitive content, including graphic material, harassment, hate speech, and other policy violations.

Collaborate closely with cross-functional partners across Member Experience, Engineering, Communications, Marketing, Legal, and outsourced support teams. Contribute to team initiatives and continuously identify opportunities to improve processes, workflows, and operational efficiency. This is a junior, entry-level position.

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